NON-DISCRIMINATION, CIVIL RIGHTS & TITLE VI INFORMATION:
Suggestions & Complaints
Complaints and suggestions, of any nature, are taken seriously by WMTS. A complaint or suggestion may be made by telephone 1-800-393-9335 press 7, by e-mail at [email protected], in person or in writing at the address below Complaints will be investigated and a determination made as to what action is warranted within five to ten business days. Anonymous complaints will be investigated and, to the best of our ability, we will respond as appropriate. Verbal complaints will be investigated and a verbal response provided within 5 business days. Written complaints will be investigated and a written response provided within 10 business days. All complaint forms are kept on file and include the complainant’s name; address; date of complaint; name of person investigating; resolution and date and manner of notification of resolution.
Title VI, Non-Discrimination & Civil Rights
WMTS will not discriminate on the basis of any characteristic protected by law, including Title VI of the Civil Rights Act of 1964, as amended. If you feel you have been subject to discrimination under Title VI, you may submit a complaint to: FTA Office of Civil Rights, East Building, 5th Floor-TCR, 1200 New Jersey Ave. S.E., Washington, D.C. 20590. On-line, search “File a Title VI Complaint with FTA”. You may also submit a complaint to: Civil Rights Office, MaineDOT, 16 State House Station, Augusta, ME 04333-0016, or contact the Western Maine Transportation Services General Manager at the address below, at [email protected] or call 207-333-6972, extension 207.
Western Maine Transportation Services
76 Merrow Road, Auburn, ME 04210
- If a disability prevents you from accessing a Mountain Explorer bus stop, please call 800-393-9335 selection 2, from 9 AM to 5 PM Mon-Sat, at least 24 hours in advance, to arrange for at-curb pick up within 3/4 mile of the route on publicly-maintained roads.
- Mountain Explorer buses are wheelchair lift-equipped and can carry up to 2 riders in wheelchairs. Please note combined weights of some wheelchairs may exceed lift manufacturer’s safety limits.
- Trained service animals under control of the rider or small pets in carriers are permitted.
- Oxygen tanks and concentrators must be safely secured to users or their wheelchairs.
Follow the Mountain Explorer on Twitter for delays or service changes due to weather, special events and other circumstances.